You find yourself staring at a blank Google doc. Time: 12:22 a.m. It’s the night before you need to publish your weekly blog post. You’ve got nothing. And you’re so tired. Things are going to play out one of two ways at this point: 1. You write something to just get this off your list [...]

The concept of customer experience is nothing new. It’s been something of a trendy buzzword for the last several years, as companies focus more and more on ensuring their customers are satisfied, happy and keep coming back. Customer experience doesn’t happen by chance. It takes research, design, testing and fine-tuning over and over again. Which [...]

We talk so much about our brand and think immediately of design, but what about the rest of the puzzle? Do you live your brand and truly embody it? Food for thought in this Feisty Friday show. Items Discussed in this Episode: I share some of my ‘hair-raising’ stories, and how it relates to your [...]

Branding may be a big old buzz word and so many people aren’t sure what it really means. Jeremy Miller, author of Sticky Branding joins the show to talk about what exactly sticky branding is and how to make it work for our business so we can stand out. Items Discussed in this Episode: Jeremy [...]