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The Marketing Moxie Show

Episode #15: Nice Systems with Amber McCue

Episode15_edited-3This week we’re talking about systems with Amber McCue from NiceOps. While you may not think of systems naturally when it comes to marketing, it’s a critical component of being able to make marketing work for your business.  Without systems, the wheels fall off the bus…

Items Discussed in this Episode: 

  • Why you need marketing (and other) systems to drive growth.

  • Creating a plan so you can fuel growth.

  • The marketing systems you must have in place.

  • How to systematize the things you hate the most.

  • The addictive nature of systems and outsourcing.

  • A warning about your systems and how they need to evolve over time.

  • How systems don’t need to be HARD.

  • Where to start with creating basic systems.

  • The power of pen and paper.

  • How fun office supplies can make systems fun.

  • When/where a VA can come into the mix and how to start building a team.

[Tweet “When it comes to systems, start with the end in mind. @AmberMcCue talks systems on #marketingmoxie #podcast”]

Top 3 Takeaways for this Episode:

  1. If you don’t think you need systems, you probably do still need systems. Get started with a simple system.

  2. Don’t be afraid to start building your team before you really need them.

  3. Take the time to document your system – be clear on the why and how.

 

 

 

 

 

 

Links for this Episode:

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PR for small business

Moxie Minute: I’m Doing Social Media. Do I NEED Publicity?

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PR for small business The Marketing Moxie Show

Episode #14 – Chantelle Adams Talks About Taking the Stage

Chantelle_edited-3Speaking is probably one of the more intimidating tactics when it comes to putting yourself out there. Today’s Marketing Moxie episode goes deep into this topic as part of the Brilliant Basic Training series.  Guest expert Chantelle Adams joins us to talk about taking the stage and getting over your fear.

Items Discussed in this Episode:

  • How to get started with speaking

  • Understanding your story and how it benefits the audience

  • What you need on your speaker’s page on your website

  • Creating a master list of places you want to speak at

  • Building yourself as an expert beyond speaking

  • Giving your fear a name and owning it

  • Tapping into your fear and flipping the script

  • Where to look for speaking gigs

  • How to make the most of each and every speaking gig

  • Working the cancellations so you can be the fill in

  • Getting paid for speaking

  • Creating lasting relationships with your audience

[Tweet “Scared of speaking? @chantelleadams says you should name your fear on the #marketingmoxie #podcast”]

Top 3 Takeaways for this Episode:

1. What can you name your fear? Flip that script so you feel ready to take the stage.

2. Look at local organizations where you can build your confidence and track opportunities.

3. Maximize each opportunity so that you can find ways to engage further with the audience.

Links in this Episode:

Categories
content marketing strategy

Rich Learnings from Kenny Rogers’ The Gambler

Over the last couple weeks, I’ve had Kenny Rogers’ The Gambler running through my head at various intervals. With some consideration, I’ve realized that it’s no accident that this song is on repeat.

If you really tune in…this song delivers in a big way.

As entrepreneurs, I think we all should take a few minutes and consider the many gifts that Kenny Rogers gives us in this song. Serious business lessons for entrepreneurs.

Before you ask, I am not joking. Read on for an explanation. Plus, you’ll get some insight into my “special” connection with this song. Which will either make you laugh or think I’m stuck in my glory days of the 90s.

1. The Influence of Storytelling

Whether or not you like country music, it’s hard not to love this song. Why? The power of the story.

On a warm summer’s evenin’ on a train bound for nowhere,

I met up with the gambler; we were both too tired to sleep.

So we took turns a starin’ out the window at the darkness

‘Til boredom overtook us, and he began to speak.

You can literally see it happening in your head. The steam train. Their weathered faces. The sound of cards being shuffled. Hell, I can smell that train car.

Talk about high impact storytelling.

Next time you create a piece of content, how can you use storytelling and activate people’s senses so they can see, smell and taste. Instead of merely writing content, you are creating an experience.

By tapping into the senses you can help create an emotional connection with you and what you are sharing. That’s why a powerhouse storytelling will always trump logic, because our senses simply take over to process it and our brain works differently.

2. Solid Life/Business Advice

Trying to figure out your next move? Whether to continue or quit?

Kenny has you covered in the chorus with this solid advice:

Know when to hold ‘em, know when to fold ‘em.

Know when to walk away, know when to run.

Seriously. Doesn’t that sum up everything you need to know about your business? This entrepreneurial gig is not for the faint of heart. Learning when to hold on for dear life for a wild ride is one thing. But you also need to know when to admit to yourself that things are busted ass broken down.

Yes, it’s a little more nuanced than what Kenny lays out for us, but the most powerful skills we can develop in our business give us the tools to hold ‘em, fold ‘em, walk away or run.

But how? For starters, develop your intuition. Trust your gut instinct and stop fighting it or second guessing yourself.

Conversely, discern when your intuition has been hijacked by the lure of riches or shiny objects. Programs, sales pages and content are designed to short circuit your gut feelings and logic. That next program or coach is not necessarily what’s going to help you have your Cinderella story.

[Tweet “Do you know when to walk away, know when to run? @magspatterson muses on The Gambler and entrepreneurship http://bit.ly/1h7THEe “]

Sometimes the sheer force of will of wanting something is not enough. You may need to channel some Kenny to help you make better business decisions from scrapping the program no one is buying to getting a bridge job if you need to. True entrepreneurs do what they need to do.

3. Crazed University Students & Creating Community

Fun fact: If you join The Official Kenny Roger’s Fan Club you get a packet in the mail with a welcome letter and mouse pad. I can only hope the mouse pad has Kenny’s face on it.

Every highly successful celebrity, personality or business has a subset of their community that will do anything for them. That are devoted, loyal and fervent.

Wouldn’t you like to have those type of fans/customers?

Hello. Where do I sign up?

That type of thing simply doesn’t happen overnight. I comes from showing up day in, day out and bringing it.

Bishop’s University where I took my B.A. is a very small school, in an even smaller town. A small school makes for cray cray spirit and community in spades, including discussions of bleeding purple and being able to sing the school song on cue 50 years after you graduate.

At some point during my four years, one of the DJs started playing The Gambler as the last song of the night at the campus pub.. The first time, the second time, the third time, everyone was thrown…but committed to his vision, that DJ kept on it.

Over time, The Gambler as the last song of the night became a “thing”. To the point where the crowd of crazed students would pound on the floor and yell “one more time, one more time.” That tradition continued for years, breeding probably some of the most unlikely Kenny Rogers fans ever.

A few years ago when I went back for my 10 year reunion, the night ended with The Gambler. And that night they played it four times before kicking all of us out. It was played as the last song of the night at my wedding and most of my friend’s weddings. I’ve discussed it with fellow grads that graduated years after I did.

That is the power of community. It’s committing to a vision. It’s unwavering in the face of a more popular choice. It’s about creating something bigger than the people involved, even if it is a dated country music song as a rallying point.

What can you do in your business to have your customers yelling “one more time” or being so committed to you that they include you major business or life events? Maybe it won’t be that extreme, but you want that deep connection so they love, respect and trust you.

So, what other songs can we dissect for some business lessons? (I need some new songs for the loop in my head.) Comment below.

[Tweet “What The Gambler and 700 college students can teach you about building community. New blog post from @magspatterson http://bit.ly/1h7THEe “]

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PR for small business

Moxie Minute: What is PR Anyways?

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The Marketing Moxie Show

Episode #13: Creating Copy with Jules Taggart

Episode13_edited-2Lucky #13 for the Marketing Moxie podcast and today we have my buddy and fellow content creator and copywriter, Jules Taggart. She is in the hot seat today sharing all kinds of tips and ideas for busting out awesome copy for your site, blogs and more.

Items Discussed in this Episode:

  • What you need to know about creating copy
  • Why you need to be picky about your readers and stop trying to please everyone
  • How first drafts should be pounded out quickly
  • What you don’t need to be sorry about in your first draft
  • Jules’ best kept copywriting secret
  • Overused words in copy that we need to stop abusing
  • How we inject storytelling in our writing
  • Ideas for writing better headlines
  • Where to get started with improving on your copy if you want to up your game

Top 3 Takeaways for this Episode:

  1. Get the crappy first draft out of you, don’t worry over every little thing.
  2. Make friends with the thesaurus in a big way. It’s not cheating. It’s a smart strategy for upping the quality of your copy.
  3. Use a story in your copy so people can connect to them. Start the story near the beginning and then finish it further on in your copy to pull your readers through your copy.

 

 

 

 

 

 

 

Links in This Episode:

Blog Revival Challenge

Amp & Pivot

Maggie’s Post on Being Authentic and the Keg Party Story

Medium for Headline Inspiration

Categories
business storytelling

When Straight Talk is Straight Up Unprofessional

straighttalk.jpgHave you ever got an email that didn’t sit quite right with you? Or read an social media update that seemed a little over the top?

Of course you have, we’ve all been there.

The awkward moment where things seem off. You feel a little creepy crawly on the inside as you think “what the what is that all about?”

For me, a common culprit of this feeling is rudeness dressed up as straight talk, especially online. It makes me all kinds of squirrelly when it happens.

Before you think I’m some sort of lightweight and need to harden up, I’m a huge proponent of being straightforward and honest.

Just ask my friends, they will tell you. None of them will ever ask me for the truth if they don’t really want to hear it because I WILL give it to you straight. I’ve actually lost friends over the years because of my inability to sugar coat things.

Straight Talk As a Cover for Being Rude

That’s in my personal life. In my professional life, I take a lot of care in what I say and when I say it. Years of working as a consultant and being paid for my opinion has taught me how to filter and prioritize my thoughts.

I still don’t pull any punches, but I think before I speak. I choose my moment. And I run everything through a filter to figure out the best way to present the information.

This is not meant to brag in any way shape or form. It’s to set the stage for what I’m about to say next.

I think that straight talk without context is just a cover for being plain old rude. Especially when we are operating without the benefit of body language, eye contact or tone of voice.

[Tweet “When straight talk is straight up unprofessional. New blog post from @magspatterson http://bit.ly/PlO6z9”]

Saying you are “just being honest” is an excuse for being too damn lazy to think about how to package the information properly. It signals to the world that you are so self-centred that you can’t be bothered to give a crap about other people’s feelings.

Why Having a Larger Than Life Personality Doesn’t Get You a Pass

That extra moment of thought is what separates the amateurs from the pros. Even if you have a big old personality and even more vigorous opinions, you still don’t get a pass. (At least not from me.)

Straight talk and honesty should never be an excuse (or your shtick) because it’s doing zip to elevate your brand. While I am willing to admit it works for a select few, but I think they are the exceptions that prove the rule.

Carefully calculating the most impactful way to communicate with your audience (or to your client) will fully dictate how it is received. Maybe it is a sandwich with a heaping scoop of negative between the slices of bread or a spoonful of sugar to make the medicine go down.

Occasionally, you may even need to deliver the unbridled truth to get it through their skull, but only once you’ve taken the time and care to weigh out all of your options.  Then you add some context so your straight talk is way more constructive and designed to help, not hurt.

When you are stripped bare and words are all you’ve got, you simply can’t get away with being clever or subtle the same way you can when you can see the smile playing on the person’s lips or hear the teasing tone in their voice.

Don’t let your straight talk be an excuse. For the love of pete, please don’t rely on emoticons to do the job where your words should, because a smiley face doesn’t give you a pass for being a self-centred, thoughtless jerk.

[Tweet “Just “being honest” is often code for being too lazy to bother. @magspatterson explains. http://bit.ly/PlO6z9 “]

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PR for small business

Moxie Minute: Should I Use HARO?

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email marketing The Marketing Moxie Show

Episode #12 – Ali Rittenhouse Talks Email Marketing Fundamentals

Episode12_edited-2In episode #12 we talk about email marketing basics as part of the Brilliant Basics series. Email marketing is a lynchpin of our online marketing and our guest expert Ali Rittenhouse shares lots of tips and ideas for making the most of  your email marketing.

Items Discussed in this Episode:

  • The instability of social media

  • The one thing Ali wishes everyone knew about building a list

  • Tips for getting your list started

  • Creating a “pink spoon” to get people to subscribe

  • Listening and looking for problems to solve with your opt-in offer

  • Why list size doesn’t matter as much as you may think

  • Unsubscribes and how they mess with your numbers

  • Focusing externally vs. internally

  • Telesummits and list size

Top 3 Takeaways for this episode:

  1. You cannot afford not to have an email list.

  2. Have a smoking hot opt-in that helps solves a real business problem for your ideal customer.

  3. Have a game plan for your email marketing.

Giveaway Alert!

Leave a review in iTunes for the show between now and April 15th and then email me to let me know. Just let me know your iTunes user name! I’ll be drawing for two of the Entrepreneur to Expert ebooks on April 16th.

Links for this episode:

Ali Rittenhouse

Ali Rittenhouse App in iTunes

Categories
business storytelling

Show Don’t Tell. Why Saying You Are SO Authentic Isn’t Cutting It.

March 27th Blog Post-001.jpgLast year, when I really set out on my voyage as an online entrepreneur I was so taken in by how real, just how authentic everyone is.

After years of working in corporate, it was refreshing to have so much personality included in the brands I was following. Hell, it was enchanting. I was completely bewitched.

I even wrote about how I felt liberated and how excited I was to be able to share my own authentic voice in a blog post.  Fast forward less than a year later and….and let’s just say the novelty has worn off.

Now I feel like I’m walking into a fraternity keg party only for the “ladies drink free” element. The music is too loud. The boys a just a little too forward. I want to chug my free draft as fast as humanly possible and get out of there.

In the online world, the word authentic is so overused, that I have the kind of hangover only draught beer at a frat kegger can give you.

Let me explain.

I seriously heart people who are real, honest and open. I pride myself on being direct and straightforward. So my issue is not with the idea of being authentic, but rather from people constantly proclaiming how authentic they are.

The more you tell me you’re authentic, the less apt I’m going to be to believe you. In fact, I’m going to roll my eyes.

[Tweet “Stop telling me you’re authentic. Show me instead. New blog post from @magspatterson.”]

Stop telling me you are authentic. Show me instead.

Anyone can say they are authentic. But more times than I can count, the cases where I’m being told you are authentic I see anything but. I see carefully worded, controlled and contrived messages. I feel a disconnect between you saying you’re authentic and your actions. My intuition is screaming at me that something is off.

Instead of brow beating us into submission to prove your authenticity, let people get to know you as a person and respect you as a professional. A real person. Not some cultivated, phoney baloney online persona who is just SO authentic. Please. Stop it. It screams “pay attention to me” and as the mom of a 9-year old, I don’t need that in my professional life too.

Instead of telling me how authentic you are, SHOW me. And not as a strategy. Not as a ploy to get attention. As part of what you really and truly do.

Maybe it’s your amazing ability to follow-up, how you write your blog posts with funny little anecdotes, that you give freely expecting nothing in return or your commitment to being someone who is a super connector.

Whatever it is, do it and do so damn well so that people can truly feel and experience your essence. You’ll never have to say you are authentic ever again because people will simply know you are the real deal.

Constantly proclaiming you are authentic is anything but. Challenge yourself to dig a bit deeper to find more and work on showing it instead.

[Tweet “Proclaiming you are authentic is anything but. @magspatterson riffs on what to do instead.”]